Customer Support Specialist for Aerial Robotics

RigiTech is an exciting high-tech startup developing a fully-integrated, inter-city drone delivery solution. It enables universal access to goods for communities and businesses through efficient drone-based deliveries. Started in September 2018, we are a dynamic young team of entrepreneurs dedicated to creating technology for the service of humanity.

• Start date: As soon as possible
• Duration: Indefinite
• Occupation: Full-time, 100% 
• Location: Prilly-Lausanne (Vaud, Switzerland)

Position description and objectives

As our worldwide customer base expands, rapid customer support is critical to ensure the success of our customers and to keep our drones flying. Our drone systems are all internet-connected to RigiCloud, our drone control software, allowing us to support flight operations anywhere in the world in real-time. 

RigiTech is looking for a Support Specialist to join our Customer Success team and participate in support for clients. This role requires great people skills, a proactive mindset, a get-things-done attitude, and excellent communication skills. Ideal candidates have a passion for aviation and technology, have experience in support and are comfortable with IT and mechanical/electronic work.

Responsibilities and duties:

Support:

• Lead the reception of support tickets and direct communication with clients.
• Manage and enhance support processes, automation, and tool utilisation.
• Maintain and update user manuals and support documentation.
• Work closely with software, hardware and production teams to address and resolve issues, enhancing the focus and efficiency of our engineering teams by handling preliminary diagnostics and fixes.

General:

• Periodically participate in other departments’ processes (testing and production) to keep skills up to date.
• Correct use of internal tools (ERP, task management, internal communication, storage, etc.).
• Correct following and improvement of RigiTech processes.

Required qualifications and skills

Required experience and credentials: 

• Technical certification or degree in IT, electronics, or engineering, especially related to robotics or aviation.
• Proven experience in customer support roles; familiarity with IT is essential. Familiarity with mechanical/electronics is a plus.
• Excellent communication skills in English, both written and verbal. Other languages (especially EU) are a plus.

Desired experience:

• Experience working in a geographically dispersed team.
• Drone pilot certificate (EASA certification for standard scenarios).

Soft skills: 

• Proactive team player with great people skills, the ability to work independently, and to exercise good judgement in a rapidly changing environment.
• Strong organisational skills, proactive approach, and the ability to work independently in a fast-paced, changing environment.
• Willingness to travel internationally and work flexibly as per startup demands.

Application

Send us your CV and Motivation letter to: hr@rigi.tech